You may be charged a cancellation fee if you cancel less than 12 hours before your session.
If you have to cancel, please do so as early as possible so other parents can see your provider’s availability. There is no penalty for a cancellation made with more than 12 hours’ notice.
Cancelling with less than 12 hours’ notice will result in an 8-credit late fee deducted from your account. Frequent last-minute cancellations may result in your account being removed from the site. Late cancellation fees do not apply to children who are demonstrating signs of communicable illness. If your child is sick, please send a doctor’s note to firstname.lastname@example.org. See our sick policy for more information.